Privacy Policy

Who we are

Findability ABN 28 817 145 085 ("we", "us", "our") operates the website findability.com.au. We're a strategic marketing agency based in Bendigo, Victoria, Australia. This policy explains how we handle your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

We may collect the following personal information when you interact with our website, enquiry forms, or email communications:

Your name, email address, phone number, business name, and any details you include in a message to us. We also collect technical data such as your IP address, browser type, pages visited, and visit timestamps through analytics tools.

How we collect it

We collect information directly from you when you fill in a contact or enquiry form, subscribe to our newsletter, or email us. We collect technical data automatically via cookies and analytics tools when you browse our site.

Why we collect it

We use your information to respond to your enquiry, deliver the services you've engaged us for, send you marketing communications you've opted into, improve our website and services, and meet our legal obligations.

Third-party services

We use the following third-party services that may process your data:

Google Analytics (GA4) — website traffic analysis. Google's privacy policy applies to data collected through this service. GoHighLevel — CRM, forms, and email marketing. Cloudflare — website hosting and performance. Make.com — workflow automation.

We do not sell, rent, or trade your personal information to any third party.

Cookies

Our website uses cookies for analytics and site functionality. You can control cookies through your browser settings. Disabling cookies may affect your experience on our site but won't prevent you from using it.

Data storage and security

Your data may be stored on servers located outside Australia by our third-party providers. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of electronic transmission or storage is 100% secure.

Your rights

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you, request correction of inaccurate information, and request deletion of your data where we're not required to retain it by law. To exercise any of these rights, contact us using the details below.

Marketing communications

If you've opted in to receive marketing emails from us, every email includes an unsubscribe link. We honour all opt-out requests promptly.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Contact us

If you have questions about this privacy policy or how we handle your personal information, contact us at hello@findability.com.au or visit our contact page.